Patient Care / Front Office Coordinator

Patient Care / Front Office Coordinator: Private Practice, full time position, great team

Do you enjoy helping people and want your work to make a difference? Are you looking for a place where you can become an important part of a team, have a voice, and grow as you contribute?

• Shelby Hearing Center - 1403 N Lafayette Street - [email protected]

Shelby Hearing Center is a local, independent audiology practice that has served Shelby and Cleveland County for more than 40 years. We are a small, close-knit team committed to providing highly personalized hearing care and creating an exceptional experience for every patient who walks through our doors.

We believe great hearing care is about much more than technology. It begins with listening, building relationships, understanding each person's individual needs, and developing a treatment plan that helps them stay connected to the people and moments that matter most.

As a locally owned practice led by a Doctor of Audiology, we combine advanced hearing technology and evidence-based care with something equally important: genuine relationships with our patients. Honesty, integrity, compassion, and individualized care guide how we work with our patients — and how we work with one another.

We're looking for someone who wants to become part of that. This is more than a front-desk position. The Front Office / Patient Care Coordinator is an important part of our patients' experience and our team. For the right person, there is also an opportunity to learn, contribute ideas, take on additional responsibility, and grow as our practice continues to evolve.

The Position -- Front Office Coordinator

We’re seeking an individual who is personable, naturally friendly, detail oriented, patient centric, bright, inquisitive, and an excellent communicator. This role is critical in the patient life cycle. Responsibilities include:

Create the welcoming, patient-centric environment in the front office.

· Greet patients (and visitors) in front office reception upon arrival in a friendly, welcoming manner

· Assist patients with checking in and checking out

· Schedule appointments for new and existing patients

· Works with patient and providers to schedule appointments as needed

· Answers incoming calls, triage and assist caller with needs (as needed)

· Sells batteries and other supplies for hearing aids

· Prepare patient charts for day’s appointments

· Assists with patient room preparation

· Assist insurance coordinator with gathering patient policy information and entry into Suno.

Support the Patient Journey and Hearing Aid Process

Help keep each patient’s care moving smoothly behind the scenes by coordinating hearing aid orders, repairs, shipments, supplies, and related documentation. Work closely with the Audiologist, Hearing Instrument Specialist, Audiology Assistant, and other team members to make sure important details are followed through and patients receive timely updates and support.

Keep the Office Organized and Running Smoothly

Provide day-to-day administrative support that helps the entire practice function efficiently. Responsibilities include maintaining accurate patient documentation, preparing forms and correspondence, assisting with insurance information and benefit verification, returning calls, supporting billing processes, and helping ensure the front office is prepared and organized each day.

Help Maintain a Professional, Patient-Ready Environment

Support the flow of the clinical day by helping keep patient areas and treatment rooms clean, safe, organized, and ready for appointments. Follow established safety, sterilization, infection-control, and confidentiality practices.

Be an Engaged Member of the Team

Work collaboratively with providers and coworkers, communicate openly, notice what needs attention, and be willing to step in where needed. We value team members who take ownership of their role, contribute ideas, and help create an exceptional experience for both patients and coworkers.

Qualifications

· Prefer (but not required) one-year experience in a healthcare facility or medical office

· Excellent interpersonal skills that allow effective working relationships with diverse patient, colleague and vendor population. This includes listening, problem solving skills and the ability to make recommendations

· Must be able to organize time and prioritize numerous duties within strict deadlines

· Must interact with patients in a caring and respectful manner

· Must be able to use Microsoft Office

· High School Graduate

Interested? Please submit your resume to the following email: [email protected]

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health savings account
• Paid time off
• Professional development assistance

Experience:

• Healthcare Office or Customer service: 1 year (Preferred)

Ability to Commute:

• Shelby, NC 28150 (Required)

Ability to Relocate:

• Shelby, NC 28150: Relocate before starting work (Required)

Work Location: In person