Patient Care Coordinator/Office Manager

We are seeking a part-time (32 hours) Patient Care Coordinator/Office Manager to join our small Audiology office. In this vital role, you will be the dedicated front office staff for one provider. You will serve as the primary point of contact for patients with hearing loss, ensuring a smooth and positive experience from appointment scheduling to follow-up care. By keeping records organized and appointments and inquiries moving smoothly, you help patients access care and enable clinicians to focus on treatment. Behind the scenes, you will assist with marketing/outreach including social media content, insurance and billing, office organization and patient documentation.

This position offers an exciting opportunity for growth, with future plans for multiple providers as well as a full-time position.

Responsibilities

• Coordinate patient appointments, ensuring efficient scheduling that meets both patient needs and provider availability
• Serve as the first point of contact for patients, providing friendly assistance via phone, e-mail, or in person
• Maintain electronic health records (EHR) and electronic medical records (EMR), ensuring information is accurate, current, and confidential
• Communicate clearly with patients with hearing loss
• Assist with medical administrative support including insurance authorization, billing and payments, appointment reminders, and documentation management
• Facilitate smooth clinic operations and ensure timely patient flow
• Assist with marketing and outreach, both to patients and to referring medical offices
• Maintain some knowledge of audiology/hearing aid terminology and procedures to effectively support clinical staff and enhance patient interactions

Skills

• Proven experience working in a medical or dental office environment with strong office management skills
• Familiarity with medical terminology to accurately interpret clinical notes and communicate effectively with healthcare providers
• Excellent organizational skills with the ability to multitask
• Strong interpersonal skills to build rapport with patients and team members alike
• Proficiency in medical administrative support tasks such as scheduling software, and electronic health records (EHR)
• Comfort handling billing and payments accurately
• Ability to adapt quickly to changing priorities while maintaining professionalism and compassion
• Knowledge of audiology office procedures preferred

Join us in delivering outstanding patient-centered care. We value energetic and reliable professionals who thrive on making a positive impact every day. This role is an excellent opportunity for individuals passionate about healthcare administration and eager to contribute to a supportive team environment.

Pay: $19.00 - $22.00 per hour

Expected hours: 32.0 per week

Benefits:

• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Experience:

• Medical office management: 2 years (Preferred)

Ability to Commute:

• Greenville, SC 29607 (Required)

Work Location: In person