Patient Care Coordinator/Front office

Looking for more than just an office job?

Reserve Hearing Center is looking for a friendly, dependable, organized professional to be the first point of contact for patients at our Westlake office.

This is an important role in our practice. You will work closely with our Audiologist to keep the office running smoothly, help patients feel welcomed and cared for, manage the daily schedule, and make sure the details behind the scenes are handled accurately and efficiently.

If you enjoy helping people, can keep your cool when the phone is ringing and the office is busy, and take pride in keeping things organized and following through, you may be a great fit for our team.

About Reserve Hearing Center

Reserve Hearing Center has been serving Northeast Ohio communities since 1989. We are a locally owned hearing healthcare practice with multiple locations throughout Northeast Ohio.

Our mission is simple: Provide exceptional hearing care while treating our patients like family.

We value teamwork, honesty, integrity, efficiency, commitment, a positive work environment, and outstanding patient service.

What You'll Do

As our Patient Care Coordinator / Front Office Manager, you will help manage the day-to-day flow of the Chardon office. Your responsibilities will include:

• Warmly greeting patients and creating a positive first impression
• Answering incoming calls and assisting patients professionally and compassionately
• Scheduling, confirming, and managing patient appointments
• Keeping the schedule organized and helping maintain an efficient patient flow
• Entering and maintaining accurate patient information
• Verifying insurance and hearing-benefit information
• Collecting and accurately recording patient payments
• Scanning, faxing, emailing, and maintaining electronic patient records
• Communicating with patients regarding appointments, services, and follow-up needs
• Working closely with the Audiologist as a team
• Helping ensure patients receive excellent service from their first phone call through their ongoing care
• Performing general administrative duties necessary to keep the office organized and running smoothly

Who We're Looking For

The right person for this position is someone who is:

• Dependable – your team and our patients can count on you
• Friendly and professional – you genuinely enjoy working with people
• Organized – you notice details and follow through
• Comfortable with technology – you can confidently learn new computer systems
• A strong communicator – both on the phone and in person
• Able to multitask – you can manage phones, patients, schedules, and administrative responsibilities without losing track of the details
• A problem solver – when something doesn't go as planned, you look for a solution
• A team player – you understand that excellent patient care requires everyone working together
• Willing to learn – hearing healthcare experience is helpful, but we can teach the right person our systems and procedures

Qualifications

• High school diploma or equivalent
• Previous medical, dental, healthcare, customer service, or professional office experience preferred
• Strong computer and data-entry skills
• Experience answering multiple phone lines preferred
• Excellent communication and customer-service skills
• Strong organizational skills and attention to detail
• Ability to maintain professionalism and patient confidentiality

Previous hearing healthcare experience is not required. We are more interested in finding someone with the right attitude, work ethic, reliability, and commitment to taking excellent care of our patients.

Compensation & Benefits

• Pay: $18.00 per hour
• Full-time, Monday through Friday, 8:30 am to 5:00 pm (1/2 hr lunch)
• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Why Join Reserve Hearing Center?

This isn't a position where you're simply answering phones or sitting behind a front desk. You become an important part of each patient's experience and an important partner to the Audiologist you work with.

We're looking for someone who wants to take ownership of their office, build relationships with patients, contribute to a strong team, and grow with our practice.

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person